"I just wanted to compliment the performance of your employee who booked our honeymoon to Australia. I contacted you to book everything for the trip except airfare I'd already purchased. Ken's diligence resulted in a simple itinerary that other travel agents before him could not put together. I'd been working with a local agency for a couple weeks, getting complicated itineraries that had us going up and down the coast. But Ken listened to us. I felt like he wasn't working on anything else but our trip. His personal, professional, and prompt service is really appreciated, as well as his follow-up the day after I got back."